VCN Volunteer

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  • Overview of VCN
  • Volunteer Section
    • Volunteer Checklists
      • Helpdesk Level 1
      • Helpdesk Level 2
      • Network Administrator Level 1
      • Network Administrator Level 2
    • Volunteer Recruitment
    • Volunteer Wiki
    • Volunteer Projects
    • Volunteer Training Guide
  • Manuals
    • Helpdesk Manual
    • NetAdmin Manual
  • Document Library
  • Comments, Etc.

Helpdesk Manual

  1. Helpdesk Protocols
  2. Protocols
  3. Helpdesk Systems
  4. Donations
    • Individual & Organization Donations
    • Membership Renewal
    • Equipment Donations
    • Credit Card Donations
    • Getting Change for Donation
    • Donation Database Problems & Errors
    • Tax Receipts
  5. User Accounts
    • Registering a Group
    • Registering an Individual
    • Activating accounts
    • New Account Problems
    • User Search
    • Password Reset
    • Cancel Account
    • Address Change
    • Extension of Service
  6. Phone Calls
    • Answering Calls
    • Voicemail
    • Returning Calls
    • Volunteer Job Calls
  7. Tracking System Problems
  8. Using RT
    • Using RT search
    • Create RT Instance
    • Resolve RT Instance
    • Account Management
    • Escalation of Problems
  9. Troubleshooting
    • Getting Help
    • VCN Services
    • CAP Computers

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