Helpdesk Checklist Level 2

PREREQUISITE: Helpdesk Checklist Level 1 When you have experienced all of the following tasks, then you have completed this level.

Dialup

• Using an external modem and Ubuntu, configure and setup system to connect to the Internet
• Using the MRTG graphs, dial into VCN when the lines are full
• Using the helpdesk computer, step through the instructions for setting up a Windows XP connection
• Using CAP computer, step through the instructions for setting up a Mac OS X connection
• Look up Dialup Networking error numbers on google.ca

Email

• Send & pickup email on Outlook, Pine, and Squirrelmail
• Set up spam filter on Outlook, Pine, and Squirrelmail
• Resolve an email relaying error
• Resolve a request related to a blocked email account due to oversize inbox

Sympa mailing list

• Create a list with the name test-xxx where xxx is your VCN username

Webpages

• Using an FTP client, create a website on your VCN account
• Make listing request to add your VCN website to the Community Index, using the name test-xxx where xxx is your VCN username
• Attend a workshop on WebGUI