Network Admin Routine Checklist

Peripherals

• Test lab and office printers work by printing off some VCN HelpPAGES for setting up the internet, using a lab and office computer.
  If not, put up a sign on printer and log problem to RT as a ticket.
  
• Check printers have toner remaining.
  If not, put up a sign on printer and log problem to RT as a ticket.
• Check printers are filled with paper.
  If not, put more in.

Workstations

• Check virus scanner logs on helpdesk computers to see if it has scanned the computer.
• Check defragmentation logs on helpdesk workstations to confirm disk has been defragmentated on its weekly schedule.
• Check spyware scanner logs on helpdesk computers to confirm successful spyware scan.
• Check Trend Micro, AVG, McAfee or Symantec websites for new viruses and find out what changes, updates, etc., need to be done to protect against them.
• Check for new Windows XP critical updates on helpdesk workstations.
  If available, install the updates.

Network

• Use the image map to see the network and orient yourself.
• Check DHCP by releasing and renewing an IP lease on a workstation.
• Check local area connectivity by pinging one or more office servers.
• Check Internet connectivity by pinging an Internet website.
• Check availability of VCN services by pinging vcn.bc.ca.

• Check previous week of kern.log file on Firewall Server for signs of hackers, unusual traffic, or new viruses (Webmin: System Logs).
• Check logs for notification of problems. (Webmin: System Logs).
• Check for adequate disk space, free memory, and swap space (Webmin: Custom Commands).
• Check for hung processes (Webmin: Running Processes).

Typical tasks to perform

• Build and test backup workstations for helpdesk.
• Cover a helpdesk shift.
• Assess market value of donated equipment.
• Disassemble computer and replace parts.
• Install and configure WINXP on a computer.
• Process a computer request from a group.