Helpdesk Systems

VCN Systems (copy)

These are the list of systems and tools which volunteers need to be familiar with in order to help and provide service to the users. Some system requires that one have a valid access previlege set up before they are able to help the user sufficiently.s Job Jar queue.

1. Request Tracker : WebRT

2. VCN Account

4. MRTGs Job Jar queue.

  • Now “Write Out” the file and then “Exit”.
  • Now, press ‘v’ to view your bookmarks. If you’re successful, you see the ‘admin’ link, which you can access now by pressing “Enter”.
  • Now “Write Out” the file and then “Exit”.
  • Now, press ‘v’ to view youteor bookmarks. If you’re successful, you see the ‘admin’ link, which you can access now by pressing “Enter”.
  • To give PPP to a user, select the first option “Adds and Removes PPP services from an account”. The system will prompt you for more information. If successful, the account will be given PPP access.
  • To give PPP to a user, select the first option “Adds and Removes PPP services from an account”. The system will prompt you for more information. If successful, the account will be given PPP access.

5. Webmail

6. Sympa Lists

Setup PPP Validation on your VCN Account

When someone comes for PPP, you will validate their account after they have registered online.

  1. Ask a system administrator to grant you validation access to the terminal
  2. Login to your VCN account
  3. At the main menu, press ‘1’ for “Adds and Remove PPP services from an account”
  4. Enter a login ID when prompted
  5. Press ‘a’ to add OR ‘r’ to remove PPP services
  6. Enter ID type user presents
  7. Enter name on ID and confirm that it is correct
  8. The registered name and ID name will appear on screen.  The two names are to be checked and confirmed to match.
  9. After typing ‘y’, PPP services shall be added to the account.